In technology- similar to our lives recently - the only stability is change, which both organizations and people must learn to adapt to. This is especially important for those whose jobs are threatened by automation or recession. In this series of articles we aim to introduce those IT career paths that let us stay marketable in the job market long term. This time, we dive into Salesforce, for which experts predict a bright future.
The company Salesforce is the global leader of customer-relationship management (CRM) with more than 20% of market shares according to IDC, that helps companies connect with customers in completely new ways. It allows companies of all scales and industries to digitally transform their customer experience using automation, artificial intelligence and real-time data.
If this wasn’t enough, there is yet another factor for why so many are choosing this area. Salesforce offers diverse career opportunities, and growth paths, since there is a wide variety of career options to choose from. We have collected some of the most important ones in this article:
A Salesforce Administrators are those tech-experts, who maximize the profit-making capacity of enterprises by automating complex business processes. Salesforce Administrators perform diverse tasks and obtain a great deal of autonomy. It is an advantage, if you have gained strong analytical and IT skills or have an SSC background.
Roles and responsibilities of a Salesforce Administrator:
What career opportunities does it provide?
You have the option to move to other positions in Salesforce including: Developer, Architect, Business Analyst, Marketing Cloud Expert and more. If you want to bring your development on the field further, become a Senior Salesforce Administrator.
Salesforce Business Analysts engage with compiling, conducting and collecting important data, they also transform into intelligent user-friendly Salesforce solutions. The role of a Salesforce Business Analyst is more data-driven than that of a Salesforce Administrator, however a large part of their work involves the cooperation with Salesforce Administrators. As a Business Analyst, you can expect in-depth expertise in certain areas, as it is important to have a thorough understanding of the needs and operations of the client's organization, so you can propose and introduce the best practices or strategies for them.
Roles and responsibilities of a Salesforce Business Analyst:
What career opportunities does it provide?
On your career path, you can move on to higher positions or change for the more specialized Data Engineer or Product Owner roles.
Salesforce Consultants are skilled professionals responsible for executing different Salesforce-customer projects and providing guidance on Salesforce-solutions and benefits. They must be competent at the CRM platform and able to develop and solve complex business challenges. A Salesforce Consultant is familiar with the platform, as well as the features and latest updates offered by Salesforce, and how to use those benefits for a given client.
Roles and responsibilities of a Salesforce Consultant:
What career opportunities does it provide?
As a Salesforce Consultant there are a variety of career options to choose from. It varies from retraining to other roles within the ecosystem, like Administrator, Developer or Architect, to specializing on new, exciting Salesforce products. For instance, you can become a Salesforce Industries Consultant or a Field Service Lightning Consultant.
Have any of those spiked your interest? After completing our 6,5 months long online part-time course, you can launch your career as a Salesforce Administrator, Business Consultant or Analyst.
Salesforce Developers obtain strong programming skills and they know the Cloud well. These professionals are responsible for designing complex workflows and managing legacy platform-integrations.
Roles and responsibilities of a Salesforce Consultant:
What career opportunities does it provide?
You can fill any other roles within Salesforce based on your level of seniority, or move up on the career ladder. For instance, you can become a Technical Director, that is the highest leading position in this area. Moving horizontally on the career ladder is also an option, you can become a CRM Manager, Product Owner or RevOps Manager as well.
If you strive to obtain a future-proof career, the best alternative is to become an expert in an IT-related field. A comprehensive understanding of platforms similar to Salesforce guarantees career opportunities long-term. Not only the forecasts but our partnership with companies grant that after finishing Green Fox’s CRM Specialist Course, our graduates are successfully employed by the most companies in the Central and Eastern European region.
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